I recently broke one end of my Klipsch control cable as I moved things around to redecorate my room. As I unplugged it, the metallic protrusion of the connector disassociated itself from the rest of the cable, leaving bare pins exposed and my room devoid of the sound of music. Although the Klipsch Promedia GMX A-2.1 set was already more than 3 years old, it was still a stellar performer (despite being a poorer cousin of the Promedia 2.1). I decided to see if I could get the cable fixed or replaced, and save up on an unnecessary expense – after all, the IMF has proclaimed that the worst of the recession has yet to blow over.
For a start, I tried the most obvious of places in Singapore – Sim Lim Square and Sim Lim Tower – without any luck. No one could resolder it, and I had no luck in finding a replacement. In the end, I did what I always do when I’m at my wits’ end – I whipped out my iPhone, googled for Klipsch’s local distributor, and made a call to Tat Chuan Audio Pte Ltd. Upon hearing my predicament, the lady who answered my call clarified that they do not handle Klipsch’s consumer products, and directed me to Leapfrog, another local distributor. I made another call, and was soon driving over to try my luck.
Lucky for me, Leapfrog still had several display sets left as spares, and was kind enough to swap my broken cable for that from a display set. Thank you, Bruce, for going out of your way to help me out – you’re a godsend.